Privacy Policy for Heal Sweet Home

Last Updated: November 13, 2025

Heal Sweet Home (“we,” “our,” or “us”) is committed to protecting the privacy and safety of the individuals and communities we serve. This Privacy Policy explains how we collect, use, and safeguard your information when you visit healsweethome.org (the “Site”) or interact with our programs, communications, events, or donation platforms.

By using our Site, you agree to the practices described in this Privacy Policy.

---

1. Information We Collect

We collect information in the following ways:

A. Information You Provide to Us

This includes:

• Newsletter sign-ups (via Mailchimp or built-in forms)
• Contact forms (via WordPress forms or Google Forms)
• Donation information submitted through BetterWorld or PayPal
• Event registrations submitted through BetterWorld or Google Forms

Information may include your name, email address, phone number, mailing address, donation amount, event selections, and any message you choose to provide.

Sensitive Information

In some cases, you may choose to share:

• Demographic information
• Survivor stories or lived experiences

We treat this information with the highest level of confidentiality.
We never share personal stories or sensitive data without explicit consent.

B. Automatically Collected Information

When you visit the Site, we may automatically collect:

• IP address
• Browser type and device information
• Pages you visit
• Time spent on our Site
• Referring websites

We use Google Analytics to understand how visitors use our Site. Google Analytics may set cookies on your browser to track usage patterns.

You can disable cookies in your browser settings. Certain features of the Site may function differently without them.

C. Information from Third-Party Services

If you donate or register through BetterWorld, PayPal, or another external platform, those services may share limited information with us such as:

• Your name
• Email address
• Donation amount
• Event registration details

We do not receive or store your full credit card number or banking information.

---

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide requested information
• Send newsletters, updates, and organizational announcements
• Process donations and maintain donation records
• Manage event registrations and follow-up communications
• Improve our Site and understand visitor engagement
• Maintain safety, integrity, and compliance

We do not sell or rent your personal information.

We may analyze aggregate or de-identified data to improve our programs and communications.

---

3. How We Share Information

We share information only when necessary and only with trusted service providers, including:

• Mailchimp (email communications)
• Google Analytics (site analytics)
• Google Forms (form submissions)
• WordPress form plugins (built-in forms)
• BetterWorld (fundraising and event registrations)
• PayPal (donations and payments)

These partners are required to protect your information and use it only for services they provide to us.

We may also share information if required by law, legal process, or to protect the safety of individuals or the security of our Site.

We never share survivor stories or personal narratives without explicit permission.

---

4. Donations & Payment Processing

Donations made through the Site are processed externally through BetterWorld or PayPal.
These third-party providers securely collect and process your financial information.

Heal Sweet Home does not collect, store, or have access to payment card numbers, banking information, or security codes.

Please refer to each provider’s privacy policy for more information about their data handling practices.

---

5. Your Choices & Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request corrections or updates
• Request deletion of your personal information (subject to legal requirements)
• Opt out of email communications by clicking “unsubscribe”
• Disable cookies through your browser settings

To exercise these rights, contact us at info@healsweethome.org.

---

6. Data Retention

We retain personal information only as long as needed for:

• Providing services
• Donation recordkeeping (as required for tax and audit purposes)
• Organizational operations
• Legal compliance

Sensitive information (such as survivor stories) is retained only with your permission and handled with special care.

---

7. Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, misuse, loss, or disclosure.
While no online system can guarantee absolute security, we work to ensure your data is handled safely and responsibly.

---

8. Links to Third-Party Websites

Our Site may contain links to third-party websites or platforms. We are not responsible for the privacy practices of those external sites.
We encourage you to review their policies when interacting with them.

---

9. Children’s Privacy

Our Site is not directed to children under age 18, and we do not knowingly collect personal information from children.
If you believe we have received such information, please contact us and we will remove it promptly.

---

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
We will post updates on this page with a revised “Last Updated” date.

---

11. Contact Us

If you have questions or wish to exercise your privacy rights, please contact:

Heal Sweet Home
ATTN: Social and Environmental Entrepreneurs
23564 Calabasas Rd. Ste. 201
Calabasas, CA 91302-1338
Email: info@healsweethome.org

---